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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

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Agency profile · CQC 1-6128345020

Lilyrose Care Group Ltd, Cambridge

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Provider

Lilyrose Care Group Limited

Cambridgeshire · East · Active since 06/1

GoodHome-careRM: Leonard, Sophie

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

3 years ago

15/Jul/2022 - 00:00

Inspected 3 years ago

Overview Inspections (2)Findings (7)Owner-management Methodology

7 findings across 7 themes

Every concern logged by inspectors

care planning
1 finding
- moderate“there was not always clear guidance for staff of when to call for emergency care”
staffing levels
1 finding
- moderate“Continually firefighting due to shortage of staff and problems with recruitment.”
staff competency
1 finding
- moderate“[The service] has a high turnover of staff... but the new ones never stay long.”
infection control
1 finding
- minor

“two people told us staff were not always wearing masks correctly”

record keeping

1 finding

minor“some staff induction records had not been fully completed”

governance

1 finding

moderate“such an event had occurred since our last inspection, and not been reported to us”

staff training

1 finding

minor“Not trained properly to meet their family member's needs.”