Focused follow-up inspection found Nottingham Assured Home Care Ltd had made sufficient improvements to address previous breaches of regulations 12 and 17, with safe and well-led both improving from requires improvement to good. The overall rating moved to Good, supported by safer medicines management, stronger governance, person-centred leadership and effective infection control.
Strengths
· Medicines managed safely with new MAR records, staff training and competency checks
· Risks assessed, managed and clearly documented in care plans
· Effective infection prevention and control measures including COVID-19 compliance and PPE use
· Safe recruitment processes and sufficient staffing with punctual care calls
· Robust safeguarding processes and staff training; people felt safe
Quality-Statement breakdown (11)
safe: Using medicines safely
Good
safe: Assessing risk, safety monitoring and managementGood
safe: Preventing and controlling infectionGood
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Learning lessons when things go wrongGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving careGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood