Helping Hands Beverley achieved a Good rating across all five key questions at its June 2023 inspection, with 61 people receiving a safe, person-centred domiciliary care service. No areas for improvement were identified, with inspectors highlighting strong governance, well-trained staff, and meaningful involvement of people and relatives in their care.
Strengths
· People felt safe and staff were described as fantastic and reliable by people and relatives.
· Care plans contained good quality, up-to-date information reflecting individual needs, preferences and communication requirements.
· Staff received relevant training including learning disability, autism, dementia, MCA and end-of-life care, with competency checks in place.
· A 'Moment of Kindness' award scheme recognised staff who went above and beyond, fostering a positive team culture.
· Robust quality monitoring system with monthly audits, incident analysis and branch action plans for continuous improvement.
Quality-Statement breakdown (20)
safe: Assessing risk, safety monitoring and managementGood
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff support: induction, training, skills and experienceGood
effective: Staff working with other agencies; Supporting people to live healthier lives and access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships; activities socially and culturally relevantGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Continuous learning and improving care; duty of candourGood
well-led: Engaging and involving people, the public and staff; working in partnership with othersGood