moderate“one person was supported by staff with a staffing ratio of 2 to 1 for 24 hours a day. There was no information around whether this person had consented to this”
staff training
1 finding
moderate“we identified limited training with regards to the Mental Capacity Act and its principles.”
record keeping
1 finding
minor“Some staff did not have references in their staff files. We raised this with the registered manager, who took immediate action and rectified this.”
care planning
1 finding
minor“it was not always clear what choices they could make, and where they required additional support.”