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Date of assessment 18 July 2024 to 29 July 2024. 203 Hoylake Road is a supported living service. The service predominantly supports people with a learning disability or physical disability. They are also registered to support people with mental health needs, autism, caring for children 0-18yrs, caring for adults under 65yrs and adults over 65yrs. At the time of the assessment there were 5 people using the service in receipt of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We reviewed 18 quality statements during this assessment under the safe, effective, caring, responsive and well-led key questions. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. The service was able to demonstrate how they were meeting the underpinning principles of 'Right support, right care, right culture'. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Staff treated people with kindness, dignity and respect. Staff spent time getting to know people and their specific needs and wishes. Initial assessments were undertaken with people on admission and followed up as part of regular reviews. Risks in people's daily lives were assessed and mitigated. Care plans reflected people’s individual needs, goals and outcomes. Agencies who were involved in people's care needs were reflected within care plans.
npm run etl:reports -- --location 1-6193706843.Date of assessment 18 July to 29 July 2024. 203 Hoylake Road is a domiciliary care agency. The service predominantly supports people with a learning disability or physical disability. They are also registered to support people with mental health needs, autism, caring for children 0-18yrs, caring for adults under 65yrs and adults over 65yrs. At the time of the assessment there were 40 people using the service in receipt of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We reviewed 18 quality statements during this assessment under the safe, effective, caring, responsive and well-led key questions. This assessment was completed following concerns received relating to the quality of the service being delivered, safe recruitment and staff wellbeing. Following this assessment the service has been assessed as good. Staff were recruited safely and had received regular training to support them in carrying out their roles safely. People received safe care and support. People’s care plans and risk assessments were in place and provided staff with guidance on the actions they were required to take to minimise any risks, however some lacked detail and improvements were required. The provider had policies in place to ensure staff were committed to the vision and values of the service. Systems to ensure care was provided safely and appropriately were in place and an audit schedule was available.
npm run etl:reports -- --location 1-6193706843.66 Long Lane is a domiciliary care agency rated Good overall at its first inspection, with strengths in person-centred care planning, medication management, safeguarding and leadership. The single Requires Improvement rating in Effective reflects gaps in Mental Capacity Act practice and related staff training, for which a formal recommendation was made.