moderate“Medicines' administration records (MAR) were not always completed by staff. The registered manager's audits had identified this and actions including reminding and retraining staff.”
missed or late visits
1 finding
minor“Several people and relatives commented that there had been variations in the timing of their care visits.”
governance
1 finding
moderate“We found there had been two occasions where we had not been told about incidents regarding people's safety.”
care planning
1 finding
minor“In some of these it was not clear how to safely support people being moved in a hoist. Staff knew in detail how to do this. The registered manager told us they would update these records straight away.”