moderate“We saw evidence not all accidents and incidents were being recorded and there was no overall analysis identifying any patterns or trends”
safeguarding
1 finding
moderate“staff were not clear about contacting the local authority safeguarding team directly.”
record keeping
1 finding
moderate“Records of accident and incidents were not always completed.”
care planning
1 finding
moderate
“this was not always the case for people new to the service. The registered manager had a plan to bring all care plans and risk assessments up to date”
consent capacity
1 finding
minor“a person new to the service, did not have this in place, the registered manager had a plan to address this.”
governance
1 finding
moderate“these were not being monitored and analysed robustly to ensure continuous improvement of the service.”