critical“Effective governance systems were not always used to monitor the service. Accurate and complete records of people's care had not always been maintained.”
record keeping
1 finding
critical“Records relating to people's care and the management of the service were not always kept or sufficiently comprehensive.”
medication management
1 finding
moderate“we found a small sample of MARS that did not include the dosage and frequency of medicines as per prescription.”
care planning
1 finding
moderate
“the control measures of some people's preferences in the management of their dietary risks were not always clear.”
staff competency
1 finding
moderate“the provider's quality monitoring systems of staff development had not identified that staff had not received an annual review of their medicines competencies in line with guidance.”
infection control
1 finding
moderate“the provider was unable to demonstrate through their records how they were monitoring and meeting the COVID-19 testing requirements of care staff.”
safeguarding
1 finding
minor“The provider had not ensured that their safeguarding policy reflected the local authority in which care was being delivered.”