Icare Solutions NW Ltd received a Good rating across all five key questions at its first inspection in September 2022, with inspectors finding a well-led, person-centred domiciliary care service supporting two people. No failures or regulatory breaches were identified; the service demonstrated strong safeguarding practices, effective governance, and consistently positive outcomes for people and their families.
Strengths
· People were matched with consistent staff who knew their needs well and shared similar interests, promoting continuity of care.
· Robust safeguarding systems and a preventative approach to risk ensured people were protected from avoidable harm.
· Staff had appropriate skills, training and experience; recruitment checks were thorough and well-documented.
· Person-centred culture embedded at all levels, with monthly manager visits and regular feedback sought from people and relatives.
· Effective governance and audit processes in place to identify risks and drive improvement.
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Meeting people's communication needsGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood