moderate“Staff supervision and staff meetings were not in place and used to develop and motivate staff, review their practice or behaviours, and focus on professional development.”
moderate“The registered manager told us that regular supervision was undertaken informally but was not recorded.”
governance
1 finding
moderate“Some areas of the providers governance systems needed to be strengthened.”
staff competency
1 finding
minor“The provider followed their recruitment procedures... However, this needed to be strengthened to ensure further checks were completed to make the system more robust.”
end of life care
1 finding
minor“People did not have end of life care plans or wishes recorded and there was no end of life policy in place.”
leadership
1 finding
minor“At the time of our inspection there were no staff meetings taking place.”