New Shepherd Care Limited received a Good rating across all five key questions at its first CQC inspection in September 2021, with people and relatives consistently praising staff as kind, caring and well-trained. The service demonstrated robust safeguarding, medication management, personalised care planning, and quality assurance systems with no areas of concern identified.
Strengths
· People felt safe and staff were clear on safeguarding procedures and escalation responsibilities
· Robust recruitment processes including DBS checks and references prior to staff starting
· Medicines managed safely with regular MAR audits and follow-up on any errors identified
· Staff received regular supervision, observations in practice, and up-to-date mandatory training
· Personalised, regularly reviewed care plans reflecting people's needs, preferences and routines
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving care; Working in partnership with othersGood