minor“The provider had recently appointed a manager for one of the schemes that had been without a manager for several weeks. At this scheme we found some discrepancies in paperwork that may have indicated lack of management oversight.”
communication with families
1 finding
minor“We spoke with families of 6 people, and we were provided with mixed views relating to their experiences.”
care planning
1 finding
minor“We raised with the manager that they consider adding information so staff could recognise the symptoms of aspiration pneumonia as this was missing from the staff guidance.”