Focused inspection of Caremark (West Berkshire and Reading) found the provider had addressed previous breaches of regulations 12, 17 and 20, with overall rating improving from Requires Improvement to Good. Safe and Well-led were both rated Good, supported by improved care planning, robust governance, and a positive person-centred culture.
Strengths
· Care plans and risk assessments reviewed and updated, with clear control measures for staff to follow
· Sufficient staff with the right mix of skills; no missed calls reported by people or relatives
· Safe medicines management with annual competency reassessment and monthly audits
· Robust safeguarding knowledge and reporting culture among staff
· Effective governance with quarterly audits, supervisions, observed competency assessments and annual appraisals
Quality-Statement breakdown (12)
safe: Assessing risk, safety monitoring and management
Not rated
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsNot rated
well-led: How the provider understands and acts on the duty of candourNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: Engaging and involving people using the service, the public and staffNot rated
well-led: Continuous learning and improving careNot rated
well-led: Working in partnership with othersNot rated