First inspection of TrinityX Care Services Ltd (Howbury Lane), a domiciliary care agency supporting one person at the time, rated Good overall and across all five key questions. Inspectors found safe, person-centred care with robust safeguarding, recruitment, risk management, training and governance systems supported by positive relative feedback.
Strengths
· Staff had good understanding of safeguarding policies and procedures and how to manage concerns
· Robust risk assessments with detailed guidance documented in care plans, reviewed regularly
· Safe recruitment with pre-employment checks including DBS, references and right to work
· Systems in place to manage medicines safely, with up to date staff medicines training
· Effective infection prevention with PPE available and staff trained on infection control and COVID-19
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Staff support: induction, training, skills and experienceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and supportGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Planning and promoting person-centred, high-quality care and support with openness; duty of candourGood
well-led: Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learningGood
well-led: Engaging and involving people using the service, the public and staffGood