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PTsmart Care (646b), a small domiciliary care agency in Westcliff-on-Sea, was rated Requires Improvement overall at its first inspection in March 2020, with a breach of Regulation 17 for failing to operate effective governance systems including inadequate risk recording, absent incident analysis, non-compliant recruitment references, and lack of Mental Capacity Act assessments. Caring was rated Good, reflecting kind and compassionate staff, though improvements were needed across safe, effective, responsive and well-led domains.
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