Crescent House

Inspection reports (2)

1. Inspection report · 2023-04-14

   Framework: KLOE · 9 pages · 74 KB · PDF

   Good
   safe: Goodwell-led: Good

   Crescent House, a domiciliary care agency serving 85 people, was rated Good overall across the two key questions inspected — Safe and Well-Led — with no regulatory breaches identified. The inspection, prompted by concerns about medicines management and call reliability, found no evidence of harm, with strong safeguarding, medicines administration and governance practices in place.

   Concerns (1)

   • minorMissed or late visits: “Although some people raised concerns about calls being late the provider was aware of this and working to take action.”
   Strengths

   • · Individual risks were assessed, monitored and reviewed with clear guidance for staff on mobility, pressure relief and health needs.
   • · People received medicines as prescribed; MAR records confirmed compliance and staff competency in medicines administration was checked.
   • · Sufficient staffing levels with consistent care teams; people reported receiving calls for the required duration.