minor“the provider policy lacked standardised document templates. This meant different systems were used by personal assistants to record the administration of prescribed medicines.”
record keeping
1 finding
minor“a number of personal assistants had received specialised training around one person's needs prior to being employed... This training had not always been documented.”
staff training
1 finding
minor“We recommend the registered manager reviews the training records of all personal assistants to ensure an accurate record is maintained.”