Care At Home Services Limited improved from Requires Improvement to Good across Safe, Responsive, and Well-led key questions, having addressed all previous breaches and recommendations. The service demonstrated robust recruitment, medicines management, person-centred care planning, and strengthened governance, with only a minor infection control observation noted.
Concerns (1)
minorInfection control: “People we spoke with told us staff did not always wear masks when providing care. We informed the registered manager and they confirmed they would review infection control procedures.”
Strengths
· Robust staff recruitment process including DBS checks, two references, and right-to-work verification
· Medicines safely managed with risk assessments, PRN guidance, and staff competency assessments
· Comprehensive risk assessments covering mobility, skin integrity, falls, nutrition, and environmental factors
· Person-centred care plans written in preferred language with cultural and religious preferences documented
· Effective complaints process with detailed logs including outcomes, actions, and person satisfaction