First inspection of Yad Voezer Limited Supported Living Service rated Good overall and across all five key questions, with people receiving safe, person-centred care from a long-standing, well-trained staff team. Robust safeguarding, medicines, care planning and governance systems were in place, supported by strong community and cultural engagement.
Strengths
· Person-centred care that respected dignity, independence and people's preferences, with staff knowing people very well (many having worked there over 15 years).
· Robust safeguarding systems and training; people and relatives consistently said they felt safe.
· Detailed, regularly reviewed care plans and risk assessments covering mental and physical health, community access and medicines.
· Safe medicines management with appropriate training, MAR checks and learning from discrepancies.
· Strong staff training programme including tailored learning disability training, regular supervision and team meetings.
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to live healthier lives and access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality, diversity, privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and follow interests/activitiesGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles; understanding quality, risks and regulatory requirements; continuous learningGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people, public and staff; working in partnership with othersGood