Calvic Enterprises Ltd received a Good rating across all five key questions on its first CQC inspection, with people reporting they felt safe, well-treated and listened to. Minor gaps were noted around documenting protected characteristics, best interest forms and end-of-life care preferences, but no regulatory breaches were identified.
Concerns (3)
minor
Care planning
: “People's protected characteristics...were not highlighted in the assessment document...it was discussed but not documented, they told us they would add it to the assessment form.”
minorEnd-of-life care: “People's end of life wishes, and preferences were not recorded in their care plans. We discussed this with the registered manager who said he would explore this with people where appropriate.”
minorConsent / capacity: “There was no best interest form available, the registered manager said they would ensure they had a version available.”
Strengths
· People felt safe and expressed high confidence in the registered manager, with no missed or late calls reported.
· Care plans and risk assessments were up to date and contained sufficient detail about people's support needs.
· People were treated with kindness, compassion and dignity; relatives and service users spoke highly of the registered manager.
· Medicines were managed safely; staff had appropriate infection control training and access to PPE.
· The registered manager was proactive in liaising with healthcare professionals when people's needs changed.