minor“the application of creams had not been consistently recorded on care plans. The registered manager acted on the feedback immediately.”
record keeping
1 finding
minor“to ensure MAR's and daily records were consistently returned to the office to enable monitoring to take place. These systems were still in the process of being imbedded”
communication with families
1 finding
minor“some improvements were needed to ensure the provider had considered how to ensure people were provided with information in an accessible format.”