minor“Some staff could not recall when they had received their last formal supervision and records were unclear as to whether some staff completed supervision meetings in line with the provider's policy.”
missed or late visits
1 finding
minor“We received mixed feedback from people about the promptness and time staff spent supporting people... 'the one that came yesterday left before the hour was up, but I still have to pay for the hour'.”
medication management
1 finding
minor“a carer administered the wrong dose of a medicine to a person; the person did not come to harm. The carer involved was required to repeat their medicines training”