Independent Lifestyle Options Domiciliary Care was rated Good overall and across all five key questions at the October 2022 inspection. People received safe, person-centred care from a well-trained, well-supported staff team under accessible, effective management.
Strengths
· Staff trained to safeguard people from abuse and knew how to manage risks
· Safe recruitment practices including criminal records checks
· Sufficient staffing levels planned around people's needs
· Effective infection prevention and control with up-to-date policies and PPE use
· Person-centred care planning with people involved in decisions and reviews
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough; access healthcare; working with other agenciesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Support to follow interests, take part in activities and maintain relationshipsGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Promoting a positive, person-centred, open and empowering cultureGood
well-led: Managers and staff clear about roles; understanding quality, risks and regulatory requirements; duty of candourGood