minor“we did discuss how they should make a note of when they tried to contact another provider for references but had been unsuccessful.”
care planning
1 finding
minor“In other places, plans and risk assessments required a little more detail and we fed this back to the registered manager.”
medication management
1 finding
minor“they needed to ensure a code was used on the chart for when family had supported with meds, rather than staff so that it didn't appear as though medicine administration had been missed.”