Pebble Healthcare was rated Outstanding overall at its first inspection, with exceptional caring and responsive practice including bespoke person-centred support that enabled people to achieve aspirations beyond their expectations. Safe, effective and well-led were rated Good, with robust recruitment, training, MCA compliance and a positive, well-managed culture.
Strengths
· Exceptionally compassionate, person-centred care that helped people achieve aspirations beyond their expectations
· Robust recruitment with pre-employment checks including references and DBS
· Punctual visits of the right length with proactive communication if delays occur
· Safe medicines management with trained staff and regular competency checks
· Effective MCA compliance with assessed and recorded consent decisions
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and management; learning lessons when things go wrongNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies; supporting people to live healthier lives and access healthcareNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Supporting people to develop and maintain relationships and follow interestsNot rated
responsive: Planning personalised care to ensure people have choice and controlNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
responsive: Meeting people's communication needsNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: How the provider understands and acts on the duty of candourNot rated
well-led: Managers and staff being clear about their roles; continuous learning and improving careNot rated
well-led: Engaging and involving people, the public and staff; working in partnership with othersNot rated