Raageh Care Limited improved from Requires Improvement to Good across all inspected key questions (Safe, Effective, Well-Led), having addressed previous breaches including Regulation 17. The service demonstrated safe staffing, effective care planning, strong medication management and responsive leadership, with high satisfaction reported by people and relatives.
Concerns (1)
minorCare planning: “Some risk assessments did not fully detail what action staff should take to reduce risks to people. The registered manager followed up these issues and added this detail following our inspection.”
Strengths
· Timely care calls with no missed calls reported; the registered manager followed up on a small number of late calls
· Safe recruitment practices including DBS checks and good character references completed before staff commenced work
· Staff trained in medication administration and a medicine audit system in place; no problems reported by people or relatives
· Staff consistently used PPE and received infection control training including COVID-19
· People and relatives very satisfied with care; staff treated people with respect, dignity and a caring, friendly approach