Agency profile · CQC 1-6755733873

Willows Home Care Ltd

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Provider

Lancashire · North West · Active since 24/0

GoodHome-care★ Owner-managed (director & PSC)RM: Wright, Charlotte

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

2 years ago

27/May/2023 - 00:00

Inspected 2 years ago

Overview Inspections (1)Findings (1)Owner-management Methodology

Inspection reports (1)

Inspection report · 2023-06-15
Framework: KLOE · 15 pages · 89 KB · PDF
Good
safe: Goodeffective: Goodcaring: Goodresponsive: Goodwell-led: Good
Willows Home Care Ltd was rated Good overall at its first inspection, delivering compassionate, person-centred domiciliary care supported by a digital care planning system and strong leadership. A recommendation was made about recruitment processes after some employer reference checks were found to be incomplete.
Concerns (1)
- minor

Other

: “The provider did not always follow safe recruitment procedures. Checks with previous employers in health and social care had not always been completed”

Strengths

· Compassionate, caring staff with a person-centred approach and good staff-person matching for consistency
· Effective digital care planning and medicines recording system accessible to people and relatives
· Robust risk assessments and care plans with detailed guidance for staff
· Strong MCA compliance and consent practices
· Good staff training, supervision, and support, including emergency first aid

Quality-Statement breakdown (5)

safe: SafeGood
effective: EffectiveGood
caring: CaringGood
responsive: ResponsiveGood
well-led: Well-ledGood