moderate“Some people and their relatives raised concerns with us about not always receiving care from female carers only, when this was their stated preference.”
communication with families
1 finding
moderate“Some people, relatives and staff raised concerns with us about language barriers with some care staff and felt that this was a risk to providing safe care.”
record keeping
1 finding
minor“Some staff told us they did not have enough time during calls to always read care plans. Staff told us there was no continuity of information as they could not access the previous staff member's visit notes.”
governance
1 finding
minor“Staff told us it was often difficult to contact someone out of hours.”