Helping Hands Shipley received a Good rating across all five key questions at its first inspection in June 2021, demonstrating safe medicine management, strong person-centred care planning and effective leadership. Minor weaknesses were noted in the consistency of office communication with relatives and reliability of call times.
Concerns (2)
minor
Communication with families
: “feedback from relatives was mixed about communication with the office team...some said they did not have a lot of contact with the office and sometimes requested changes were not sustained.”
minorMissed or late visits: “One relative said call times were not always reliable.”
Strengths
· Medicines managed safely with electronic MAR system, real-time auditing and regular competency checks for staff
· Staff received a wide range of training including the Care Certificate, scam awareness and cultural competency materials
· Consistent staff allocation built trust and relationships; people and relatives reported feeling safe and well supported
· Person-centred care plans were detailed, up to date and accessible to relatives via a mobile phone application
· Registered manager described as approachable and supportive, with strong leadership and a positive open culture
Quality-Statement breakdown (16)
safe: Assessing risk, safety monitoring and management; Preventing and controlling infectionGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Systems and processes to safeguard people; Learning lessons when things go wrongGood
effective: Staff support: induction, training, skills and experienceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff working with other agencies; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions; respecting privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control; End of life care and supportGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture; duty of candour; managers and staff understanding quality, performance and regulatory requirementsGood
well-led: Engaging and involving people, the public and staff; considering equality characteristicsGood
well-led: Continuous learning and improving care; Working in partnership with othersGood