First comprehensive inspection of Mvecare Health Solutions Limited, a small Sheffield-based domiciliary care service supporting three people, rated Good overall and across all five key questions. Inspectors found safe medication management, well-trained staff, personalised care planning, and a registered manager promoting an open, person-centred culture with effective quality assurance.
Strengths
· People were protected from avoidable harm and abuse, with relatives confirming family members felt safe and well protected.
· Medications were safely managed, administered and stored, with accurate MAR records maintained.
· Enough staff on duty with the right mix of skills; staff recruited and selected safely.
· Infection control and prevention managed well, with staff having access to sufficient PPE and regular COVID-19 testing.
· Staff were supported, supervised, trained and suitably skilled to meet role requirements.
Quality-Statement breakdown (21)
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure choice and control and to meet needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about roles, understanding quality, risks and regulatory requirements; continuous learningGood
well-led: Promoting a positive, person-centred, inclusive culture; engaging people and staffGood