Baydan Ltd, a small domiciliary care agency supporting 4 people in Camden, received a Good rating across all five key questions at its first inspection in November 2022. The service demonstrated safe recruitment, person-centred care planning, effective governance and a respectful, inclusive culture with no concerns or complaints identified.
Strengths
· People felt safe and were treated with dignity, kindness and respect by staff
· Robust pre-employment checks including DBS checks and references for all staff
· Person-centred care plans written in first person capturing individual needs, preferences and cultural/religious requirements
· Effective infection prevention and control measures with adequate PPE provision
· Clear management structure with weekly senior manager meetings and ongoing governance oversight