Aspire Community Care & Support Ltd was rated Good across all five key questions at its May 2022 inspection, maintaining its previous Good rating from 2019. The service demonstrated safe recruitment, no missed visits, well-trained and supported staff, personalised care planning, and effective governance and leadership.
Strengths
· No missed visits recorded in the six-month period reviewed; electronic monitoring confirmed care visits were delivered as planned.
· Staff had received training in safeguarding, MCA, infection control, equality and diversity, and end of life care, with refresher courses to keep skills current.
· Regular staff were allocated to people to promote consistency, trust and relationship-building.
· Registered manager was hands-on, approachable and available to cover emergency staffing shortfalls.
· Regular audits of MAR charts, call monitoring, training records and care logs were conducted with actions taken to address gaps.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candour; managers and staff being clear about their rolesGood
well-led: Engaging and involving people using the service, the public and staff; continuous learning and improving careGood