moderate“Some concerns were raised about staff not being confident when using hoist equipment. We raised this with the registered manager who confirmed all staff had received training.”
record keeping
1 finding
minor“Some details had not yet been successfully transferred across and we highlighted this during our feedback. The registered manager confirmed additional checks would be made.”
communication with families
1 finding
moderate“Several people we spoke to reported some difficulty getting hold of the office staff. Some reported leaving messages that were not returned.”
other
1 finding
minor“Several staff told us they found it difficult that no travel time was factored in between calls. When we highlighted this to the registered manager an investigation was going to be done.”