Retain Healthcare Limited - Cheltenham, a domiciliary care agency supporting 41 people, was rated Good overall with Outstanding for well-led at its first inspection. Exceptional leadership drove collaborative work with the local hospital and authority enabling over 2000 hospital discharges during the COVID-19 pandemic.
Strengths
· Exceptional leadership creating a positive, person-centred culture
· Collaborative Winter Capacity Alliance project enabled over 2000 people to return home from hospital during COVID-19
· Robust recruitment processes including DBS checks
· Strong emphasis on staff training, with all staff achieving the Care Certificate
· Electronic medicines records enabling real-time audits
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choicesGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enoughGood
effective: Supporting people to live healthier lives and access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisionsGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure choice and controlGood
responsive: Supporting people to develop and maintain relationshipsGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture; working in partnership with othersOutstanding
well-led: Duty of candourOutstanding
well-led: Managers and staff clear about roles; continuous learning and improving careOutstanding
well-led: Engaging and involving people, public and staffOutstanding