Amflo Care Services received a Good rating across all five key questions at its first CQC inspection in October 2022, with people and relatives consistently praising the safe, person-centred care delivered by knowledgeable and compassionate staff. No regulatory breaches or areas requiring improvement were identified.
Strengths
· People and relatives consistently reported feeling safe and praised the quality of care provided by kind, considerate and consistent staff.
· Robust recruitment process including DBS checks completed even for staff not yet commenced employment.
· Staff arrived on time, stayed for the correct duration, and communicated proactively about any delays.
· Comprehensive induction and training programme including shadowing, Care Certificate, and mandatory training for all staff.
· Person-centred care plans co-produced with people and regularly reviewed, reflecting individual preferences, cultural needs and communication methods.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood