Quartz Care Limited received a Good rating across all five key questions on its first CQC inspection, with people and relatives consistently reporting safe, compassionate and person-centred care. Minor gaps in risk assessment detail and COVID-19 testing oversight were identified but promptly addressed by the provider.
Concerns (2)
minor
Care planning
: “We did note that two risk assessments required a greater level of detail and guidance recorded. This was immediately responded to.”
minorInfection control: “Staff were involved in a weekly COVID-19 testing regime. However, the provider acknowledged that greater oversight was required in this area.”
Strengths
· Medication management procedures were safely in place with electronic MAR system enabling effective oversight.
· Safe recruitment procedures in place including DBS checks and references; staffing levels closely monitored.
· People and relatives consistently reported feeling safe and receiving compassionate, respectful care.
· Person-centred care records containing tailored information about individuals' likes, wishes and preferences.
· Effective governance and quality assurance systems including audits, action plans and trend analysis.
Quality-Statement breakdown (24)
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people; Learning lessons when things go wrongGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Meeting people's communication needsGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving careGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Working in partnership with othersGood
well-led: How the provider understands and acts on the duty of candourGood