Helping Hands Lichfield & Tamworth received a Good rating across all five key questions at its first inspection in December 2022, with 23 people receiving personalised, safe domiciliary care supported by robust governance and a positive staff culture. One minor issue was noted regarding MCA assessment completion, but no regulatory breaches were identified.
Concerns (1)
minor
Consent / capacity
: “Some minor issues were identified with the MCA process, as assessments viewed, were not always completed within the principles of the MCA.”
Strengths
· Staff knew how to keep people safe from harm; risk assessments were in place and up to date
· Staff attended on time and rotas included travel times between all care calls
· Medicines were managed safely with training and spot checks for staff
· Detailed, personalised electronic care plans involving people, relatives and professionals
· Strong induction programme including Care Certificate completion within 12 weeks
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood