Agency profile · CQC 1-6953605496

Human Support Group Limited - The Windings

Provider

The Human Support Group Limited

Cheshire West and Chester · North West · Active since 05/0

Requires improvementHome-careRM: Kay, Deborah

Overall rating

Requires improvement

safeRequires improvement

effectiveGood

caringGood

responsiveGood

well-ledRequires improvement

Last inspection

4 years ago

15/Oct/2021 - 00:00

Inspected 4 years ago

10 findings across 6 themes

Every concern logged by inspectors

medication management
4 findings
- critical“Medicines were not always safely managed. We found examples where records were unclear, inaccurate or incomplete.”
- critical“In some apartments, current medicines were mixed up with medicines which were no longer prescribed or out of date.”
- moderate“There was a lack of guidance for staff to follow when administering 'as required' medicines or prescribed creams.”
- moderate“Staff had failed to raise concerns or record actions taken when people had run out of medicines.”
governance
2 findings
- critical“Systems were either not in place or robust enough to demonstrate sufficient oversight of records and of the care being delivered.”

moderate“Although audit processes were in place, they had not been completed in a timely manner.”

leadership

1 finding

moderate“The registered manager had recently left the service and interim management arrangements were in place.”

staffing levels

1 finding

moderate“staff working at the service described being short staffed in recent weeks which had caused some pressures within the team.”

record keeping

1 finding

moderate“We found examples where records were unclear, inaccurate or incomplete.”

supervision appraisal

1 finding

minor“due to recent management changes, some staff had felt unsupported in recent weeks.”