Agency profile · CQC 1-6973638137

FCM Healthcare Agency

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Provider

West Northamptonshire · East Midlands · Active since 15/0

GoodHome-care★ Owner-managed (director & PSC)RM: Bellony, Dorcas

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

2 years ago

13/Jul/2023 - 00:00

Inspected 2 years ago

Overview Inspections (1)Findings (1)Owner-management Methodology

Inspection reports (1)

Inspection report · 2023-07-13
Framework: KLOE · 15 pages · 88 KB · PDF
Good
safe: Goodeffective: Goodcaring: Goodresponsive: Goodwell-led: Good
FCM Healthcare Agency received a Good rating across all five key questions at its first inspection, with one person using the service at the time. A minor recruitment record-keeping gap was identified but posed no risk, and the provider agreed to rectify it promptly.
Concerns (1)
- minorRecord keeping

: “Previous work history had been recorded going back a minimum of 3 years. The regulatory requirement is that full work history is recorded since leaving school.”

Strengths

· Staff recruited safely with DBS and reference checks completed
· Robust safeguarding policies and staff trained to recognise and report abuse
· Risk assessments in place, regularly reviewed and embedded in care plans
· Staff well supported through regular supervision, spot checks and induction towards Care Certificate
· Person-centred care with people involved in care planning and reviews via group app