moderate“We do need more staff, it's across the sector. Shifts do get covered; we use agency the same ones where we can.”
moderate“Unfortunately, [the service] are still using agency staff to the detriment of my son's mental health; he doesn't like new faces. It makes him anxious, agitated and likely to self-harm.”
care planning
2 findings
minor“Staff told us care plans weren't always reviewed and updated. The registered manager had identified this and there was an action plan in place.”
minor“Although the information in the care plan was the same as the SALT plan, transcribing information increases the risk of an error.”
communication with families
2 findings
minor“We received mixed feedback from relatives and staff regarding the leadership of the service and communication.”
moderate“Communication is not good... Sometimes there is no reply, or they are late getting back to you. You seem to be constantly chasing for things from them.”
supervision appraisal
1 finding
moderate“It's been a while since I have had supervision, support is available", and "Supervision is basic and often hurried."”
consent capacity
1 finding
minor“The care plan did not clearly demonstrate that restrictions were regularly reviewed and the person continued to agree with them.”
record keeping
1 finding
moderate“The provider had experienced technical issues regarding one person's financial records, causing the records to be lost.”
person centred care
1 finding
minor“Relatives told us they had not been asked to provide feedback about the service.”