moderate“some people's package of care had to use agency staff due to the difficulties in recruitment. The provider had recognised this as a lesson learnt, in needing a new approach to staffing”
end of life care
1 finding
minor“Some people had not considered an end of life plan. The provider recognised that given the complexed nature of people's care they should consider this area.”
governance
1 finding
moderate“The provider had recognised there was a high turnover of managers in some areas. They had completed exit interviews in the aim to establish any learning or areas of improvement.”