minor“people's support plans required some further development to be more person-centred, for example written from the person's perspective and in a less prescriptive format”
record keeping
1 finding
minor“We noted the passports were not dated to confirm their validity. The registered manager took immediate action to ensure they were valid and in date.”
governance
1 finding
minor“The provider had yet to formally ask people, relatives and professionals about their thoughts and opinions on the service and what they could do better.”