moderate“Some risk assessments required more detail. For example, one person had a specialist diet to minimise the risk of them choking.”
missed or late visits
1 finding
moderate“Some people told us calls had been missed. This was discussed with the registered manager who was able to demonstrate they had taken appropriate action”
infection control
1 finding
minor“one member of staff we spoke with was not able to explain how they would manage the disposal of PPE if they were supporting someone who was positive for COVID-19.”
record keeping
1 finding
minor“some people's records did not include a copy of the legal document, so it was not clear who could support them to make important decisions.”
governance
1 finding
minor“We identified some risk assessments required more detail, for example, catheter care. The registered manager acted straight away and provided us with updated risk assessments”