Helping Hands Folkestone received a Good rating across all five key questions at its first inspection, demonstrating safe, person-centred care for 10 people with robust governance, consistent staffing, and a positive culture led by a highly regarded registered manager. No failures, breaches of regulation, or areas requiring improvement were identified.
Strengths
· People felt safe and staff demonstrated clear knowledge of safeguarding procedures and whistle-blowing processes.
· Consistent, on-time visits from regular carers with robust electronic monitoring to flag missed or late calls.
· Medicines managed safely via electronic administration system with regular audits and competency checks.
· Effective infection prevention during Covid-19 with no cases among people receiving care; PPE consistently worn.
· Comprehensive, person-centred care plans covering equality, diversity, dietary, communication and health needs.
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; Working in partnership with othersGood