moderate“There was not a registered manager in place at the time of the inspection. The provider had made attempts to find a suitable manager since the last registered manager left in June 2022.”
minor“The provider recognised that people's views and feedback had not been consistently sought over the last 12-18 months.”
staff training
1 finding
minor“where people have textured modified diets, staff had not received this training. We did not identify people had been harmed due to this, however it may improve people's overall care experience.”
care planning
1 finding
minor
“The provider was aware that people who had been with the service for some time required a full review of their care.”
communication with families
1 finding
minor“People told us that communication via the telephone was good, but improvements were needed in their response to emails.”