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This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this assessment looked at people’s personal care and support service. There were 91 flats at Bristol Court extra care scheme. There was a specialist unit for people living dementia (12 flats) and 15 flats dedicated for people with a learning disability. There were communal areas in different parts of the building. Not everyone who used the service received personal care. CQC onlyinspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment, 25 people were supported with personal care. The assessment included 2 visits to the service on 21 and 22 August 2025. The last rating for the service was requires improvement (published 3 July 2024). At the last assessment, we identified breaches of legal regulations relating to dignity and respect, safeguarding people from abuse and good governance. This assessment was planned to judge whether the provider had made improvements. We found that they had, and they were no longer breaching any legal regulations. The rating changed to good. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider demonstrated they were meeting the principles of Right culture, right care, right support. Staff supported people to be independent and make choices about their lives. People had opportunities to form and develop relationships with others. People were supported to access a range of activities and facilities in the local community. Staff assessed risks to people’s safety and wellbeing. People received their medicines in a safe way. People lived in a safe environment. There were enough staff to support people and meet their needs. Staff undertook a range of training. Staff felt well supported. There were effective systems for monitoring and improving the quality of the service. Staff learnt when things went wrong. There were opportunities for people using the service and other stakeholders to contribute their views.
npm run etl:reports -- --location 1-7187144955.London Care (Bristol Court) is an extra care scheme. This is purpose-built accommodation which has 94 flats in total comprising of 1 or 2 bedrooms. There were 12 flats allocated for people living with dementia and 15 flats providing specialist support for people with a learning disability. Assisted living (also known as extra-care housing) is a type of 'housing with care' which means you retain independence while you're assisted with tasks such as washing, dressing, going to the toilet or taking medicines. London Care Limited provided the care and support for people living at the service. They also supported people with their medicines and some activities. They were not responsible for the building or catering. CQC regulates and assesses the services managed by London Care Limited only. At the time of our assessment, 90 people were living at the service and 89 people received support from London Care Limited. Our assessment included two visits to the service on the 23 and 24 April 2024. We gave a short period notice of the inspection because some of the people using it could not consent to a home visit from an inspector. This meant that we had to arrange for a ‘best interests’ decision about this. We also telephoned people and received written feedback from them during and following our visit. The assessment was conducted by 2 inspectors, a member of the CQC medicines team, an assessor (who viewed information remotely) and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. During the assessment we received feedback from 25 people who used the service, the relatives of 15 people, 15 care workers and 10 external professionals who work with the service. We met with the registered manager, senior area managers and members of the Bristol Court management team. We looked at a range of records and how medicines were managed. We also carried out observations to see
npm run etl:reports -- --location 1-7187144955.npm run etl:reports -- --location 1-7187144955.npm run etl:reports -- --location 1-7187144955.