RockSolid 247 Limited, a domiciliary care agency supporting children with disabilities, improved from Inadequate to Good across all five key questions following significant governance, care planning, staffing and infection control improvements since the previous inspection. The service exited Special Measures having addressed all prior regulatory breaches and demonstrated sustained, person-centred care with effective leadership.
Strengths
· Service improved from Inadequate to Good across all key questions, exiting Special Measures
· Staff received relevant and specific training including autism, positive behaviour support, safeguarding, infection control and food safety
· Personalised, up-to-date care plans developed with children and relatives, reflecting individual needs and communication requirements
· New electronic call monitoring system implemented alerting manager within 10 minutes of a missed clock-in; no late or missed calls recorded
· Positive feedback from relatives, staff and commissioning local authority professional regarding quality of care and responsiveness of management