Sagecare (Bournemouth), a domiciliary care agency supporting 65 people, was rated Good overall at its first inspection in April 2022 across all five key questions. Inspectors recommended improvements to ensure care plans on the new electronic system are consistently person-centred and risk mitigation instructions are clear.
Concerns (3)
moderate
Care planning
: “the care plans on this system did not always contain the detail required to be meaningful or about the person”
moderateCare planning: “instructions for staff were not always clear which meant actions needed to mitigate risks may not consistently be taken”
minorMissed or late visits: “We received some mixed feedback about staff arriving on time”
Strengths
· Robust infection control procedures and PPE compliance
· Medicines managed safely via live electronic system monitored by office and on-call staff
· Thorough induction based on the Care Certificate and good staff training
· Staff described as kind, caring and respectful by people and relatives
· Multi-layered quality assurance and audits with clear action plans