moderate“Not all people were encouraged to be active and develop new interests, in line with their needs and preferences.”
care planning
1 finding
moderate“There were not always clear pathways to future goals and aspirations, including developing new skills, in people's support plans.”
end of life care
1 finding
minor“The provider had carried out internal audits, which found there was a need to improve the planning of end of life care across the service.”
staffing levels
1 finding
moderate“Relatives told us the high turnover of staff affected how much people went out.”
record keeping
1 finding
minor“We found gaps in some people's records about these appointments which had taken place, however this was being addressed and was already improving.”