TruCARE UK Ltd received a Good rating across all five key questions at its July 2023 inspection, with 14 people receiving personal care. The service demonstrated strong person-centred practice, safe medicines management, effective governance and a positive, family-like culture with no failure themes identified.
Strengths
· People felt safe and staff demonstrated clear understanding of safeguarding responsibilities
· Medicines managed and administered safely with regular competency checks by registered manager
· Care plans were detailed, personalised and included cultural, religious and communication needs
· Consistent regular staff allocated to people, fostering strong relationships and continuity of care
· Staff went above and beyond duties; described as supportive and approachable by people and relatives
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood